Milaidhoo Travel Guide FAQ

BEFORE YOU TRAVEL

• You are advised to use a mask and carry hand sanitizer while travelling. Social distancing at all times is highly recommended.
• Guests arriving to the Maldives are no longer required to hold COVID-19 vaccination certification or a negative PCR test result upon arrival to the Maldives. However, all guests should report to the immigration counter if you have a fever, runny nose, cough, sore throat or breathing difficulties or report directly to the international boarder health counter.
• Our reservation team will ask you to share a copy of your passport to reduce touch points during the hotel registration process.
• Electronic Health Declaration: all travellers to Maldives are required to submit a health declaration within 48hrs prior to their arrival to the Maldives.
• It is recommended that you to research the airline safety and hygiene measures, as well as their requirements when processing the booking.

ARRIVAL AT MALE INTERNATIONAL AIRPORT

• Our Airport Staff will welcome you on arrival outside the arrival hall at the airport, provide hand sanitizer for you and sanitize the handles and zippers of your luggage.
• You will be taken to the Seaplane check-in counter together with your luggage. During the check-in process you will need to wear a face mask and maintain a safe distance to other travellers.
• Hand luggage is limited to 1 piece of 3kg and 25kg for check-in luggage. Check-in luggage must not exceed 32kg (luggage overweight charges apply) as repacking is not permitted for hygiene purpose. As check-in luggage might be sprayed with disinfectant, please avoid sensitive material (e.g. leather).
• After check-in for the seaplane, our airport representative will escort you directly to the departure lounge. Upon entering the lounge, we recommend that you discard your personal mask. You will be provided with a new mask in the lounge.

THE SEAPLANE JOURNEY

We can offer you the option of chartering a private seaplane exclusively for your use as this reduces the waiting time at the airport as well as having to fly with other passengers from other resorts. The seaplane journey will be offered at the minimum cost.

ARRIVAL TO THE RESORT

• Upon arrival at the resort your private butler will welcome you and escort you to your Villa. The villa is fully disinfected and air condition filters are cleaned after every guests departure. Your Island Host will take care of your every need during your stay.
• It is recommended to download the contact tracing app “TraceEkee” for easy contact tracing and further to wear a face mask in enclosed places, where physical distancing is not possible (e.g. the Island Boutique).

SPLIT STAYS BETWEEN RESORTS

Split stays are permitted between all tourist establishments. Please note that some resorts enforce their own regulations for arrivals of guests from other resorts and may require a negative PCR test result upon arrival.

We also highly encourage guests to minimise the movement within the country as a precautionary and safety measure.

UPON CHECK-OUT

Your personal Island Host will make arrangements for check-out and final payment to be done in your Villa. We recommend you avoid carrying cash while travelling as the use of credit cards is safer. Should you wish to leave a gratuity for a staff member, we can add the amount to your final bill.

DEPARTURE BY SEAPLANE

• Should your airline require a negative COVID-19 test result, we will perform the test prior to your departure. Please inform your Island Host in advance.
• Electronic Health Declaration: all travellers are required to submit a health declaration within 48hrs prior to their departure from Maldives.
• Upon departure, temperature check is compulsory to be allowed on the seaplane.
• On departure, you will be provided with a 50ml hand sanitizer bottle as well as a new face mask.
• When you arrive at the airport by seaplane, our Milaidhoo airport staff will welcome you at the seaplane jetty and escort you to the transfer vehicle with your luggage. Your luggage handle and zippers will be sanitized and you will be taken to the international departure terminal.
• Our Milaidhoo airport staff will arrange a disinfected trolley for your luggage and escort you to the international check-in terminal.
• Our Milaidhoo airport staff will arrange the check-in process for you, while you may wait a few metres away to maintain social distancing.
• If you are travelling Economy Class, our Milaidhoo airport staff will assist you in purchasing Business Class lounge access at Male’ International Airport.
• Should you test positive to COVID-19 within 14 days of departure from Maldives, please do inform us immediately. We will report to Health Protection Agency of Maldives for contact tracing purposes.

Maldives Immigration has introduced the ‘Traveller Health Declaration’ which has to be filled and submitted by everyone travelling to and from the Maldives. Please follow this link to the website of the IMUGA and follow the instructions.

We are open since 1st September 2020.

Yes! Allied Insurance Company of the Maldives offers a COVID-19 insurance plan for travellers, which specifically covers the related costs of a positive COVID-19 diagnosis, while on holiday in the Maldives.

If your next destination or airline requires a PCR test before departure from the Maldives, we are happy to make its arrangements for you

Your samples will be taken at Milaidhoo by our in-house paramedic and sent to for testing prior to your departure. You will usually receive the results within 24 hours of testing.

General health and safety precautions should be taken by you to protect yourself while travelling to the Maldives. As a guest of Milaidhoo you will not have to visit Male’, as you will be escorted by Milaidhoo airport staff from the arrival hall at the International Airport straight to the seaplane lounge.

All Milaidhoo staff undergo regular temperature checks and are fully briefed on the safety and hygiene precautions put into place by the government of the Maldives and Milaidhoo.

Milaidhoo Maldives is a small resort exclusive to a limited number of guests with no outsiders allowed on the island. The villas offer complete privacy with housekeeping and butler services adjusted to your wishes. Milaidhoo offers a wide variety of private dining experiences and excursions, all of which can be tailored to suit you.

•  You can book your stay at Milaidhoo Island Maldives through the usual channels.
• Exclusive Island Buy-Out: you can also opt to book the entire island to spend time with friends and family in complete privacy and exclusivity.
  For further information, please contact [email protected]

• From 11 January 2022 until 10 May 2022 cancellations up to 30 days before arrival will be fully refunded.
• From 11 May 2022 until 22 December 2022 cancellations up to 14 days before arrival will be fully refunded.

Should the cancellation be related to a government decision or air travel restriction, the cancellation will be free of charge.

The above cancellation terms do not apply for the island buy-out.

WHAT IS DONE TO PREPARE THE VILLA BEFORE MY ARRIVAL?

• The entire Villa, including furniture and fixtures and your private pool, will be disinfected for your safety and comfort.
• The pool in the Villa will be fully disinfected and regular pool testing will be done during the housekeeping service.

ACTIVITIES AND EXCURSIONS

All activities and excursions will be available for you to book exclusively. If you wish to join any group excursions, we will limit the number of guests per activity

SERENITY SPA

Our Spa treatment rooms are all in separate pavilions and offer total privacy. We will provide the treatments as usual in our Serenity Spa or in your Villa, however, additional hygiene measures will be in place.

GYM

The Gym equipment and all public area washrooms will be disinfected every hour during the day. We recommend you use the wipes provided to clean the gym equipment after use.

MEASUREMENTS TAKEN FOR MEMBERS OF STAFF

• All members of staff undergo temperature checks on a daily basis and contact tracing records of each member will be kept.
• Should staff members have fever, cough, cold etc., they will not be allowed to work and will undergo quarantine on the island in an isolated room. If needed a test will be done to ensure the staff member is free of COVID-19.

If you show symptoms such as coughing, sneezing, difficulty in breathing, etc., the resident medical personnel will be informed and attend you in your Villa. Your travel history and other relevant information will be checked and you will be medically evaluated.

The resident medical personnel will examine you, provide respective medication and attend you on a daily basis. A contact tracing record will be kept as a precaution.

• The resident medical personnel will take appropriate action and isolate you in a separate room on the Water Villa jetty. The Health Protection Authorities (HPA) of the Maldives will be informed.
• The General Manager and Resort Manager will personally trace back your activities and identify your staff with whom you had contact to be isolated in separate rooms.
• Further advice and action will be taken based on the HPA protocol.

The government has taken various steps to ensure the best possible way to contain the spread of COVID-19 within the Maldives. Among others, strict monitoring of travellers upon arrival and strict hygiene rules are implemented by the HPA.

If you were tested positive for COVID 19 within the last 6 months, you will have to undergo a medical check and get clearance for diving from your doctor.

Before diving in the Maldives, you will have to fill the Fit for Diving health declaration form, which will have to be evaluated by your dive instructor before you will be allowed to dive.

If you have received a COVID 19 vaccine, you will need to wait for seven days until you will be allowed to go diving as a safety precaution. It is advised to extend the waiting period to 14 days if you had experienced strong side effects from the vaccine for more than 48 after vaccination.

It is highly recommended to call DAN for up-to-date information. You are encouraged to bring your own diving / snorkelling masks.

The entire Milaidhoo team is always at your service. Our Resort Manager, Celine, can be contacted by email at [email protected] for further information.

We have allocated several Villas as isolation facilities for any guests who show COVID-19 symptoms and we will follow the guidelines implemented by the HPA. Additionally, we have rooms allocated for staff members for isolation purposes if needed.

Yes, we do have first aid medical facilities at Milaidhoo. Our medical personnel is available 24 hours a day. The nearest hospital can be reached within 20 minutes by speed boat.